#Cog railway tickets professional#

While physical distancing restrictions were in place, as passengers selected their seats, the online ticketing platform automatically added extra space between each party. When COVID-19 shifted the railwayвЂ™s operations, the accesso ShoWare system proved to be an essential tool in facilitating a safe and enjoyable passenger experience. вЂњThanks to the detailed ticketing analytics provided by Accesso ShoWare, we are able to use data from recent ticket sales to predict future needs and prepare accordingly,вЂќ said Arey. Plus, having the ability to combine online ticketing data with the railwayвЂ™s website analytics gives the railway team a clear picture of their passengersвЂ™ unique online experience, from the moment they visit the railwayвЂ™s website to the time of their ticket purchase. Or, if the team wanted to fill a particular train, the system would allow them to easily adjust ticket pricing on the spot to sell those remaining seats at a discounted price. For instance, if a passenger misses their scheduled train, the railway team can quickly move their ticket to the next available train. вЂњWhile we love the support, having the ability to do everything in-house is key,вЂќ said Arey.

With the accesso ShoWare platformвЂ™s intuitive interface, the team can easily make changes to the train schedule and customer tickets without calling a support line. The Mount Washington Cog Railway team soon found that the highly customizable accesso ShoWare ticketing solution provided the flexibility they needed for their unique operations. вЂњWe needed a system that could adapt to both our вЂon-the-flyвЂ™ changes вЂ“ such as a passenger missing their train вЂ“ as well as our season-based operations.вЂќ The Solution

#Cog railway tickets professional#

вЂњWe operate both bio-diesel and steam engines for the majority of the season but shift to a different railway excursion in the winter months due to the colder weather,вЂќ explained Quinn Tulle, IT Professional at the Mount Washington Cog Railway. Running trains up the mountain on the hour, the railway needed a ticketing platform that could be quickly updated to account for real-time seating availability and external factors such as weather or passenger needs. In 2019, the Mount Washington Cog Railway partnered with accesso to implement the accesso ShoWare SM box office ticketing solution to support the railwayвЂ™s niche operating system.

Located in the heart of the majestic White Mountains region of northern New Hampshire, it was the first mountain-climbing cog railway in the world, and with an average grade of 25% (some sections approach 38%), itвЂ™s also the second steepest. Now, more than 150 years later, The Mount Washington Cog Railway remains one of the worldвЂ™s great rail adventures, and an exhilarating journey through history, technology, and nature. Barnum proclaimed in 1869 as he marveled at the Mount Washington Cog RailwayвЂ™s dramatic ascent to the summit of the highest peak in the northeastern United States.

вЂњThe Second Greatest Show on Earth!вЂќ ThatвЂ™s what P.T. The Accesso ShoWare system is easy to use and flexible, and the level of support is fantastic: Anything we have asked for we have received.вЂќ вЂњWe have worked with a few different ticket services in the past, but this time, we decided to go to the biggest and the best.